Sarah (physician) & Sherry (medical assistant): Stellar Servant Leaders of Cluster A, Facilitating the Creation of a Standard Approach to Patient Discharge

Cluster A, whose servant-leaders are Sarah Levy, MD, and Sherry Sardona, MA, is developing a standard discharge process for when patients are concluding their appointments.  Cluster A, one of the six clusters at Northgate Medical Center, has about 15 people working in it, including 7 providers.  The group has decided that developing such a discharge process will decrease the chance of errors, make it easier to crosscover, and improve the patient experience.  Cluster A began their work at a cluster workshop, a four hour block of time focused on team and process improvement available three times a year, and has been following up in huddles.  You can see the process map over and behind Sherry’s left shoulder.  This is great work, and after the cluster refines the procedure, we’ll see about its applicability across all of Northgate Medical Center. 

Way to go, Sarah, Sherry, and Cluster A!!!