Two years ago, I was at wits end.  When I entered a room with a patient my first words were always, “Sorry, I am running late”. I was frustrated at the lack of time to look up issues or call consults while the patient was in the room. I was always back logged with results and getting answers to patients.

That all has changed. Gradually over the last two years, I have arrived!  I walked into each room today within 15 minutes of the appointment time, completely prepared for the visit. I prepped the MA with all the things that would aide the efficient and complete care of each pt before they were seen.  I called a consultant today who was too busy to discuss a case with me and preferred me to refer the pt.  I called another consultant who was able to give me advice over the phone as to how to work up the patient. The patient was happy not to have to see another doctor and is on her way to appropriate diagnosis and treatment. I am not backlogged  with calls, labs, or consultations.   The work gets done today and the rework is at a minimum. I am truly happy in the practice and able to tell patients how great the GH Medical Home system is.

I still will take work home and check secure messages and labs over the weekend but I am not frustrated and doing rework.