Call Management Archives:
Medical Home Works!
We asked our fabulous Burien RN, Sherrie Elmer, to share her thoughts on what Medical Home means for her and our patients. These are her words. IS THIS THE RIGHT WORK? This question has been asked of me since the recent changes made to the FP RN roles at the initiation of the Medical Home [...]
Virtual Medicine and Public Health Emergencies
Another big win for virtual medicine and the Medical Home. Our clinic in Burien handled a lot of calls yesterday about respiratory illness, and the staff on the phones did an amazing job of delivering a clear, concise message to our patients about what they can do to stay healthy while we sort out just [...]
What's your VCL?
Most of you out there are asking what is a VCL? Until today, it did not exist, but from now on it is what I will refer to as your Virtual Comfort Level. Our VCL’s are determined by our experience with the use of a computer, e-mails, phones, or other virtual technology in the practice [...]
Reminder tools in EPIC
Like most of you out there, I have been struggling to determine what “Medical Home” was and how was it different from what I was doing now? I was recently asked to participate in the RPIW for Virtual Medicine, which was in and of itself a unique learning experience. It was a unique way to [...]
Aligning IT & Business Strategy
I would like to acknowledge and thank the Information Technology teams that worked so hard to make Direct Connect (Call Management) possible. The Telecommunications team and Enterprise Master File team, with the assistance of the Field Engineers and Work Request staff deserves our thanks by completing one of the most aggressively scheduled projects in memory. [...]
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