Repaneling Archives:
Live from Panel Status RPIW
I’m writing live from the cross-functional RPIW to improve our panel status and update process. Team members–front line staff and leaders– from Customer Service, Primary Care Appointing Center, Finance, and four Primary Care clinics are here getting deeply immersed in the current state. They are looking at a variety of cross-functional processes that affect our patients and [...]
Medical Home panel leveling
RAM Blog The pressure to do what is right for our future, right now never feels good.. Never. This last week, I helped present a deadline to have 70% of primary care panels open within a week. There is the business imperative as well as a sense that if we wait for this to happen [...]
Coping with repaneling
I was reading Claire Trescott’s post about Painful Transitions where she talks about redistributing patients into new panels and it reminded me of when Factoria leveled the panels there were a lot of unhappy patients. There were hurt feelings because they thought they were being “kicked out” or that their doctor didn’t want them as [...]
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